Chapter 1 Guidelines

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Guidelines for Designing a Successful Manual

      1. Emphasize Problem-Solving
      2. Provide Task-Oriented Organization
      3. Encourage User Control of Information
      4. Orient Pages Semantically
      5. Facilitate Both Routine and Complex Tasks
      6. Design for Users
      7. Facilitate Communication Tasks
      8. Encourage User Communities
      9. Support Cognitive Processing

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