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TEACHING (Tutorial)
- Users store and use information from memory
- Close distance between writer and reader
- Options severely limited: least autonomy
GUIDANCE (Procedures)
- Users remember only during performance
- Moderate distance between writer and reader
- Options and alternatives given freely: moderate autonomy
SUPPORT (Reference)
- Users look up information on demand
- Writer's voice not present
- All options and alternatives given: complete autonomy
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