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Cost/Benefit Analysis Checklist
Use this checklist (answering questions from the user's
point of view) to analyze the effectiveness of a manual or help system.
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Will the manual help me use
the software to solve problems?
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Does the manual tell me how
I can control the program?
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Do the pages follow a
logical design that emphasizes what I need to know?
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Does the manual clearly
segmented into useful activities that I engage in at work?
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Is the manual designed for
use or does it merely describe the system?
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Does the manual help me
connect with other users of this software?
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