Types of Feedback from Reviews, Tests, and Edits


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Example software: Medical Office Management

Issues

Reviews

Testing

Editing

Users changing from previous version

Ask about reactions to previous software or manuals

Test for most appropriate interface (mouse or keyboard)

Recreate some features of previous manuals

Users requiring different task sets

Ask for overview of organization of office tasks

Procedural testing for using:  "to do"

Edit across documents for consistency of task names

Users getting training as well as use manual

Ask for reaction to manual as a supplement to existing onsite training

Test for medical vocabulary

Check for cross references to medical databases

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